I help organizations turn complex IT support into clear processes, meaningful service reviews and practical improvement plans.
Explore how I can help ↗Project engagements and part-time advisory support.
ITIL aligned service management for teams strengthening support processes, improving an outsourced service or preparing for an operational handover.
Improve Incident, Problem, Change and Knowledge Management with clear ownership, escalation paths and practical processes.
Establish service reviews, supplier accountability, performance measures and improvement plans that lead to action.
Strengthen SLA reporting, support readiness and handovers between internal teams and service providers.
Start with a specific business problem. Define the scope, deliverables and working schedule around what your team needs.
Review workflows, service data and stakeholder concerns to identify the most important gaps.
Agree on priorities, owners, measures and the changes needed to move forward.
Work alongside your team through project delivery, periodic reviews or part-time advisory support.
My background includes global IT Operations management at Procter & Gamble and IT Operations at GE Aerospace.
My work has covered vendor governance, support operating models, Incident, Problem, Change and Knowledge Management, service reporting and coordination between business, support and development teams.
I focus on making responsibilities clear, understanding what the data actually says and helping teams agree on actions they can carry out.
Based in the Cincinnati area.Describe the challenge, the support you need and your preferred timing.
Copy your inquiry and email it to igorf@opswithpurpose.com.